Effective date
September 17, 2026
On this page
General
Munch Express respects your privacy and is committed to protecting your personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.
This Privacy Policy explains how we collect, use and safeguard your information when you use our website and services, including:
The collection, use and disclosure of your personal information;
The use of your information for van requests, orders, catering bookings, communications and service improvement purposes;
The sharing of your information with third parties in connection with our services; and
The steps we take to store and protect your personal information.
Where we rely on your consent to collect, use or disclose your personal information, you may withdraw your consent at any time by contacting us using the details below. Withdrawing consent may affect our ability to provide certain services to you.
Information We Collect
When you interact with our website, request a van, place an order, make a catering booking or contact Munch Express, we may collect:
Personal information such as your name, email address, telephone number and address;
Business or workplace details, including service locations and site contact information;
Information about your orders, bookings, product preferences and service requirements;
Dietary requirements, allergies or intolerances that you provide to us;
Information you provide when submitting an enquiry, feedback, complaint or other message;
Payment, billing and transaction information where applicable; and
Usage data such as your IP address, browser type and pages visited on the website.
We generally collect information directly from you through our website, email, telephone or in person. We may also receive information from a person authorised to arrange an order or booking on your behalf, or from providers involved in processing your order or payment.
Where dietary or allergy information constitutes sensitive information, we will only collect it with your consent and where reasonably necessary to provide our services, unless otherwise permitted or required by law.
How We Use Your Information
We use your information to:
Assess and manage van requests and service enquiries;
Process orders, catering bookings and payments;
Arrange deliveries and coordinate services at your workplace or other location;
Respond to enquiries, feedback and complaints;
Address dietary requirements you have communicated to us;
Communicate with customers about orders, bookings and services;
Provide information about Munch Express, products, promotions and services where permitted by law;
Improve our website, products and services; and
Comply with legal and regulatory obligations.
We only use or disclose personal information for purposes permitted by applicable law. Where consent is required, we will obtain that consent separately. Providing information for an order or enquiry does not, by itself, constitute consent to receive marketing communications.
Data Sharing
We may share your information with trusted third parties in the course of providing our services.
These may include contractors involved in providing van or catering services, ordering and payment providers, website and IT service providers, analytics and marketing providers, professional advisers and regulatory authorities as required by law.
Information about your use of our website, purchases and interactions with advertising may also be shared with advertising partners to provide relevant advertisements, subject to applicable law and any required consent. We do not use or disclose allergy or other health information for marketing without your express consent.
We may disclose your information where required or authorised by law, including where lawfully necessary to establish, exercise or defend our legal rights.
Cookies and Tracking
Munch Express may use cookies and similar technologies on our website to enhance user experience. These technologies help us remember your preferences, analyse website traffic and support relevant advertising.
You can control cookie settings through your browser settings. Disabling cookies may affect some website functions. Advertising preferences may also be managed through the settings provided by the relevant advertising platform.
Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
Security
We take reasonable precautions and implement appropriate security measures to protect your personal information from unauthorised access, misuse, loss or disclosure.
We also encourage users to take necessary precautions when sharing information online.
Your Rights
You have the right to access your personal information, and request correction or deletion of your data where appropriate. You may also request to opt-out of marketing communications at any time.
You can exercise your rights by submitting a request through the Contact Us section of our website.
Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of New South Wales, Australia, and applicable Commonwealth laws.
Nothing in this Privacy Policy limits your rights under applicable privacy laws or your ability to make a complaint to a relevant regulator.
Changes to Terms
Munch Express reserves the right to modify this Privacy Policy from time to time. Any changes will be published on the website and the revised policy will take effect upon publication.
Customers or users will be notified of significant changes where required by law, and we will obtain any further consent required for changes to how we handle personal information.
